Hi there. How can we help you?
You can email and call us. We are there for you 24/7, every day
Frequently asked questions
What payment methods do you accept?
We accept all major cards, Apple Pay, Google Pay, Klarna, and PayPal. Payments appear discreetly on your bank statement.
Are Aura Love products safe?
Yes. All products are made from body-safe materials and meet UK and EU safety standards. ALL are TPE-free / TPR-free for added hygiene and quality.
Can I cancel or change my order?
If your order hasn’t been shipped, we can cancel or update it. Contact us as soon as possible.
What if my item arrives damaged or faulty?
Please contact us within 48 hours with your order number and photos. We’ll replace or refund the item quickly.
Can I return my product?
Returns are accepted within 14 days for unused, unopened items in their original sealed condition. Contact us to arrange a return.
When will my order be delivered?
We ship quickly and discreetly.
All orders are packed with care and discretion. UK delivery typically takes 1–2 business days.
You’ll receive tracking updates by email as soon as your order is dispatched.
Will my order be packaged discreetly?
Yes — always.
All Aura Love orders are sent in plain, unbranded packaging with no company name or product details on the outside.
Your privacy is our priority.
Will my order be packaged discreetly?
Yes. All orders are sent in plain, unbranded packaging with no adult wording or branding. Your privacy is always protected.
